FAQS
You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
If the custom products you receive differ materially from what you ordered through our shop center, or if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. For other reasons, refunds may be denied; view below to review our "Final Proof" process. Please contact us before returning the items to verify products are eligible for refunding.
WHAT ARE THE PAYMENT OPTIONS?
We are not accepting cash at this time. All orders must be paid for in advance using a method listed above. Orders will not be moved through the pressing process until paid for.
HOW DO I RECEIVE MY ORDER?
Crystal Creations LLC has two options for receiving your order, shipping with USPS for a flat rate of $10.00, or pick up from home office location. If you select the shipping option we will provide a tracking number once a shipping label has been created with USPS. You will be able to track your orders arrival data using the tracking number and USPS site. If you select the "pickup" option we ask you follow specific pickup instructions: "Please wait for order fulfillment confirmation before reaching out to us about picking up your order. We will be in contact with you throughout the whole process of your order with expected completion dates. Confirmation number and order name will be required for pick up. Please view the pick up hours, as we will work with you to find the best time and day to receive your order."